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Product Query |
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Max Amsure SRB |
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Is partial withdrawal available for all funds? |
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No, Partial Withdrawals are only available in the Non Guaranteed Funds

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What is the maximum limit of the fund value which is available for partial withdrawal? |
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Partial withdrawal can be maximum up to 20% of the non-guaranteed fund value in any policy year after third policy anniversary. Any subsequent partial withdrawal after two free partial withdrawals attracts a charge of Rs 1000.

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Is this charge applicable for withdrawals in the entire policy term i.e either 15or 20 yrs? |
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Yes, this charge is like a transaction fee of Rs1,000 that we take irrespective of the term of the policy.

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There is a three-year lock in for each top up individually. After the lock in period can we withdraw from the top up fund value? If yes what are the charges applicable on withdrawals from top ups? |
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The withdrawals do not differentiate between top-up and base policy. The same fee applies.

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Are the mortality charges applicable to juvenile lives up to age 11 as there is no insurance cover till that age? If yes , why? |
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No, there is no mortality charge upto age 11 since there is no life cover. The mortality charge is defined on sum at risk, which in this case is zero.

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What is the max limit of PAB rider available in SRB? If a person already has this rider ,how would the policy be treated then? |
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This is as per “per life “ limit ie max of 5 lacs.

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What is the premium allocation charge in SRB? |
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The premium allocation charge is 20% of ATP(Annual Target Premium) in year 1.

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Can i make partial withdrawals from the basic premium fund value and the Top up fund value even if i have stopped paying my premiums after paying 6 annual premiums? |
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Yes, why not.

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What is the return which i will get incase i die within 10 years of my policy run.. ie.. do i get the fund value or the sum assured.. suppose i have more of the sum assured or the fund value. Which is the return to be provided to the customer? |
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The Death benefit anytime during the policy term is The Sum Assured or The Fund Value whichever higher. So if the SA is more then death Benefit is SA.

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what is the maximum amount of charges which can be levied in this policy.. does the 20% include all the charges or are there any additional charges which are levied.. ?Are the charges same or differ after the 1st year? |
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There are four different mandatory charges that are levied. These are premium allocation charges, Administration charges, Fund management charges and mortality charges. So 20% of ATP is the first year premium allocation charge. There is an additional admin charge of 0.42% of the SA charged every month, and then there is mortality charge as per the age and the Fund management charges are adjusted in NAVs. These are only the first year charges. Yes the charges vary.

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If i invest 100 % in growth fund.. 70% max goes to equity .. where is this money invested? Is it growth stocks, level stocks, contra stocks or is it simply fund manager discretion.. Is it transparent to the customer or not.. how is the customer expected to see the returns? |
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All information is available on the site. Growth and balanced are the pre-existing funds. A customer can only decide on the funds, rest all is the Fund managers discretion. The customer can see the NAV movement on the site.
(These details are available on www.maxnewyorklife.com)

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What is premium holiday? Do we have any premium holiday in our plan? In case yes, how does it work for our plan? |
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Premium holiday in ULIP is a period during the policy term in which a person does not pay the premiums but enjoys the benefit of insurance cover and all other add on benefits by paying an extra charge called the premium holiday charge along with the other charges like mortality, administration etc.
No, we do not have any premium holiday option available in Max SRB. However in SRB if a person stops paying after paying 3 ATPs He has an option of reviving the policy by paying unpaid ATP due within the revival period of 36 months.

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How does the policy behave when settlement option on maturity is chosen? The policy can continue max up to 5 yrs without life cover subject to all the charges except mortality. But is it possible for a person to periodically cancel units at unit price during these 5 yrs as per his requirement or is he supposed to wait for 5 yrs. What is the purpose of this option? How would it benefit a customer? |
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Yes the person can periodically cancel the units at their unit price and the proceeds will be given to the policyholder. This option will take care of the market fluctuations and help the policyholder to actually reduce the risk of losing money because of the fluctuations.

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What is the death benefit in case of increasing sum assured option? |
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The Death Benefit is Increased sum assured or the Fund value which ever is higher.

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In case of increasing sum assured option can the money be allocated in any of the four funds? What is the minimum percentage allocation in each fund? |
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Yes the money can be allocated in any of the four funds. The minimum percentage allocation in each fund is 20 % if more than one fund is chosen.
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If a person pays premium for 3 yrs and then does not pay for next 2 yrs. How would the policy run after that? |
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There is a Grace period of 30 days applicable to this plan and if a person does not pay the policy will lapse. During the lapse period the insurance cover would continue and a person can revive the policy within 36 months of the lapse date.

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How are the Administration charges deducted in Max Amsure SRB? |
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The admin charges for policy year 1 & 2 is 0.42% of the sum assured every month and policy year 3 onwards it is 0.07% of the sum assured every month subject to max. of Rs 100 per month. This charge is deducted by cancellation of units on monthiversary.

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When can a person make partial withdrawal? Are there any charges applicable on withdrawal? |
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Partial withdrawals can be made only after completion of three policy years. 2 partial withdrawals in a year are free of charges after that all the partial withdrawals will attract a charge of Rs1000 on each withdrawal.

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Can a proposer make partial withdrawal if the Life assured is a minor? What is the minimum age to make a partial withdrawal? |
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No the proposer cannot make a partial withdrawal in case the life assured is a minor. The minimum age for the partial withdrawal is 18.

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Recruitment |
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I am interested in pursuing a career with AMSURE? What kind of work environment does AMSURE offer? |
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At Amsure you will be a part of a vibrant environment and with people full of energy. Amsure gives you the opportunity to taste it and experience life "Better Life Better Future".
We create "fun at work" and constantly endeavor to outdo ourselves at it.

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How do I apply for a career at Amsure? |
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Applying for a job at AMSURE is quite easy. If you are interested in an opportunity to grow and challenge your limits, you can mail your resume to careers@amsure.in and hook yourself to become a part of this wonderful organization. If your profile fits the job openings, we could be your "Partner for Life".

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Customer Service |
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What is life insurance? |
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Life Insurance can be defined as an agreement that assures or guarantees payment of a stated amount of monetary benefits at the end of a specified term or on the death of the life insured.

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What is the importance of Life Insurance? |
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Life Insurance is important in many ways. They are:
- It allows systematic long term savings which are low in nature but grow compoundingly
- It can be used for transferring wealth though estate planning
- It provides adequate cover to key executives of the business, for its continuity
- It provides short-term death benefit
- It substitutes loss of income source in case of death
- It offers supplement retirement income in case there is no other retirement coverage

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What steps do I take in case of an address/ beneficiary change? |
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Nomination changes can be effected as and when required through a written request/ notification. As a nomination enables easier settlement of claims, please do effect a nomination, in case you have not done so at the time of policy application. Nomination can be made or changed at any time during the benefit period of the policy.

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Can I add/ delete riders? |
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4Yes, you can add riders by giving a written request, and submitting the required documents, subject to prevailing underwriting rules. Deletion of rider is allowed in all our Plans. For details, please contact your Insurance Advisor, or email us at: service.helpdesk@maxnewyorklife.com

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Do you offer any services over the telephone? |
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Yes, we do. You may access the following services over our help-line
- Change of address
- Change of bonus options
- Change of personal information
- Change of premium payment mode
- Reinstatements within 90 days

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Renewal |
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Can the premium payment get collected from my house ? |
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Yes, we can get your premium payment collected from your house within 7 days from the date when you place a request with us.
A request for Payment collection can be raised by calling us on our toll free number.

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What are the location options for paying my premiums? |
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Amway/Amsure Branch , MNYL branch, AXIS bank, Online payment

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